60 MIN DELIVERY
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Home / FAQs
Quick answers about delivery, returns, payments and your account.
About 60 minutes where we deliver. Set your pincode at the top of any page to see the time for your address. Where the 60-minute promise is not available yet, we show the delivery window instead, and you can pick a delivery slot at checkout.
A flat ₹20 on every order.
Yes. On the product page, in your bag and at checkout, choose Schedule Delivery to pick a day and a one-hour window.
Open Track Order and enter your order number, or open the order from My Orders. Signed in, you will also see your delivery code there.
You can return an item within 48 hours of delivery if it is unused, unwashed and has its tags. Full details are in Returns & Refunds.
Once a return is approved, refunds reach your original payment method within 5–7 business days.
Most items can. For hygiene reasons, opened beauty products, fragrances and innerwear cannot be returned.
Try eligible items at your door and pay only for what you keep. A ₹200 trial fee applies and is not refunded, and Try & Buy orders are paid online. It is coming soon.
Online with UPI, cards or net banking, or with cash on delivery on eligible orders.
Online payments are handled by our payment partner, Razorpay. We never see or store your card details.
You can browse and fill your bag without one. To check out, track orders and keep your wishlist on every device, sign in with your mobile number, email or Google.
On the sign-in page, choose Use email instead, then Forgot password. We will email you a reset link. Signing in with your mobile number needs no password.
Still stuck? Contact us or write to support@insixti.com.
